Frequently asked questions

Yes. H.B. Plumbing is registered with the Plumbing Industry Registration Board (PIRB). PIRB registration is the recognised professional standard for plumbers in South Africa.

Hanco Birmingham has been plumbing professionally in Stilbaai for 22 years. H.B. Plumbing covers construction plumbing, maintenance, geysers, solar geysers and heat pumps.

Yes. Hanco is qualified for both solar geyser systems and heat pump installations, and can advise which option suits your house, roof and budget.

H.B. Plumbing is based in Stilbaai and serves Stilbaai, Jongensfontein and Melkhoutfontein. For work further afield, call 072 244 2165 to check availability.

Call 072 244 2165 straight away. In the meantime close the cold water supply to the geyser and switch the geyser off at the distribution board. The emergency checklist on the geysers page walks you through it.

As a PIRB registered plumber, H.B. Plumbing can issue a PIRB Certificate of Compliance for qualifying geyser and hot water installations. Mention that you need one when you book.

A like-for-like replacement in an accessible roof space is normally completed in a single visit. New installations, relocations and solar or heat pump systems take longer. You get a time estimate before work starts.

Yes. H.B. Plumbing handles water supply, hot water, drainage and the final fit of all sanitaryware for new houses, extensions and renovations, working alongside your builder.

Yes. Bathroom and kitchen renovations are a core part of the business, including wall-hung toilets, concealed cisterns, freestanding baths, rain showers and high end fittings. See the gallery for examples.

A solar geyser heats water with a collector on the roof and works best with good north-facing roof space. A heat pump uses a small compressor unit to move heat from the air into the water and works day and night. Both reduce electricity used for hot water.

Common causes are a failing pressure control valve at the geyser, a worn or partly closed stop tap, scale in old pipes, or an underground leak. Each is checked in turn so you pay for the actual fault.

Warning signs are water in the drip tray or dripping from the overflow pipe, rust-coloured hot water, a noisy geyser, hot water that runs out quickly, or a geyser older than about ten years. Have it checked before it bursts.

Yes. Kitchen, bathroom and outside drains, including repeat blockages where the underlying pipe problem needs fixing rather than clearing again.

Contact Hanco on 072 244 2165 to discuss your specific claim and what your insurer requires.

Call or WhatsApp 072 244 2165, or use the contact form. Describe the job and, if possible, send a photo. Hanco will confirm what is needed and give you a clear quote.